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Call for Service : Characterizing and Modeling Police Response to Serviceable Requests on Facebook
India is going digital in a big way; from banking to manufacturing to agriculture, each field is seeing the penetration of technology. Police organizations also have started using technology for effective policing. Most police organisations now have an official website, a Facebook page and a Twitter handle. Police not only use these new media services to showcase their organisation but also to interact with citizens very regularly. Police posts on Facebook or tweets on Twitter include a variety of topics ranging from traffic advisories, to awareness creation to bragging about their achievements. Similarly, the growing technology savvy population of India is using these mediums to share their grievances, concerns, etc.…
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A pleasant visit to Phoenix: Dg.o 2015
It was almost three years into PhD when we (Dr. PK and I) decided that I am going to work on understanding “how police use online social networks to connect with citizens.” This problem seemed interesting to us because it was about most overworked and sometimes unappreciated police officers in India. But then I did not realise that the problem would be of so much interest to the computer science community. In January 2015, we submitted our first paper analysing Bangalore city police Facebook page to Digital Government 2015. It was morning of March 16th when we got the paper acceptance notification. I was thrilled, excited, satisfied and extremely happy…